When someone buys a machine from Peddinghaus they will experience faster startups, and seamless transitions into new processes thanks to Mr. Duane Bates, Peddinghaus' new Pre-Installation Manager.
Why is Pre-Installation such a priority at Peddinghaus? Because when your machine tool investment is being installed, and your production is a concern, Peddinghaus wants to ensure seamless delivery and training for faster startups.
Duane is no stranger to the steel fabrication community having started his career in 1987 within a major band saw manufacturer, and later moving to Peddinghaus distributor Atlantic Machinery in 1994. After several years within sales, service, and consultation roles Duane made a move to Peddinghaus in 2005 to be a part of our Field Service team.
When asked about his new role as the Pre-Installation Manager Duane states:
"In this new position, I communicate directly with customers to answer any technical questions they might have from the time a machine order is placed, until the machine is actually installed.
This position provides customers with a single point of contact to answer the technical questions they have about the installation. Because the customers are now fully aware of what the requirements are, the installations go much smoother. This allows them to be up and running and in production much faster.
The thing that I am most excited about is the relationships I have been able to cultivate with customers over the years, and putting them into action within my new role. I really enjoy helping fabricators as they invest in their business and helping them succeed now so they can prosper in the future."
For more information on Peddinghaus’ Pre-Installation program email firstname.lastname@example.org