With a continuing commitment to customer satisfaction, Peddinghaus is pleased to announce the appointment of Elliott Bass and Chad Meents to the Inside Sales/Parts Department.
“Customer support – especially for parts and operating information – is vital to our client’s success,” confirms Anton Peddinghaus, CEO, “It is our goal to react quickly to every inquiry –whether via phone call, fax, or e-mail!”
The Peddinghaus Parts Group is headed by Manager Tim Douglas. Tim has over fifteen (15) years experience with Peddinghaus – all serving our customers in parts and service. This accrued knowledge is important to assist our customers in securing the correct part or information on their machine.
When asked about the best part of his position, Douglas was quick to respond:
“The best part is helping our customers – I have developed personal friendships with many, many of our clients, and I enjoy assisting them.”
“It is important that we ship parts same day to our customers to keep them running – we all understand our industry, and how vital it is for our customers to meet their project deadlines.”
“I am very proud of the responsible role that our people share in the steel construction and heavy plate fabrication industry!”
Tim tells a great story:
“We have customers with Peddinghaus machines that have been in operation for over Fifty (50) years! I was very happy when he called and ordered parts for this old machine – and we shipped them the same day!”
That is what makes Peddinghaus’ service reputation! We carry a large parts inventory to meet our customer requirements! We are available Monday through Friday from 6 am to 6 pm – and Saturdays until noon, Central Standard Time.
Se Habla Espanol? Sprechen Ze Deutsche?
As a true International company, Peddinghaus is committed to global customer service, and are pleased that our Parts Department has bi-lingual capability. Jesse Rodriguez and Chad Meents both speak fluent Spanish, and Jesse also speaks Portuguese.
Chad Meents also speaks German to assist our European customers directly – keeping in mind the full capability at our company, P.F. Peddinghaus in Gevelsberg.