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We've got your back, so get in touch with a member of our support team today

We've got your back, so get in touch with a member of our support team today

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Call us at +1 815 937 3800

Press 2

Headquarters:

300 N. Washington Ave
Bradley, IL 60915

Contact Information

  • Phone: +1 815 937 3800
  • Fax: +1 815 937 4003
  • Hours: 8 AM - 5 PM CDT
  • Service: +1 815 937 3800 Press 2 U.S. & CAN
Watching:#1 World Wide Support
 

The Best Support in the Industry

Peddinghaus strives to provide an unparalleled level of service for industry partners, no matter where in the world they are located. This is done by offering the only 24-hour technical support center in the industry and employing an expansive team of field service technicians throughout the globe.

The Best Support in the Industry

24-Hour Technical Support Center

Located in Bradley, Illinois - USA, Peddinghaus maintains a 24-hour technical support center to assist customers with any questions or concerns that may arise in the operation of Peddinghaus machinery. Service technicians leverage remote diagnostic software as well as web cameras in order to troubleshoot questions. Over 95% of telephone calls are resolved without the need for an on-site visit from a Peddinghaus technician.

24-Hour Technical Support Center

Global Access to Spare Parts

Peddinghaus maintains vast amounts of spare parts at their North American locations and are in close proximity to major ports and shipping hubs. For international partners, local spare parts storage is maintained at our sales and service offices around the globe. In addition, local dealer representatives and dedicated parts storage facilities have been established throughout the world to expedite part shipments.

Global Access to Spare Parts

Expansive Team of Field Service Technicians

For advanced issues, over 50 field service technicians are employed by Peddinghaus throughout the world. Technicians are conveniently located geographically and may be based out of an office near your installation. These technicians operate globally and are available for on-site assistance.

Expansive Team of Field Service Technicians

World Class Training for Maintenance Staff, Operators and Programmers

Peddinghaus offers training on-site, over the internet and at their corporate headquarters for maintenance staff, operators and programmers. Training at Peddinghaus’ global headquarters is free of charge for those willing to make the trip and provides staff with direct access to the masters behind the machinery.

World Class Training for Maintenance Staff, Operators and Programmers

International Support

Mexico
+01 81 4162 3316
Brazil
+0213 956 1529
United Kingdom
+01952 457 948
United States / Canada
+1 815 937 3800 Press 2
Ireland (Dublin)
+353 1 657 1077
South Africa
+00 27 10 500 8322
Australia
+02 6145 2037
New Zealand
+64 99 730 304

We Support the World's Most Successful Fabricators

Don't just take our word for it, hear their stories

Structural Steel Fabricator Eliminates Outsourcing | Capone Iron Corporation

If we buy a piece of equipment from Peddinghaus, we know they're going to stand behind it.

Steven Capone

PresidentCapone Iron Corporation

Watch Video
Heavy Steel Plate Production with B&B Iron Works Inc.

The 24 hour service I would say is one of the best features of Peddinghaus. No one else in the industry offers that level of service.

Vincent Belgiovine

Vice PresidentB&B Ironworks, Inc.

Watch Video
Production, Profit and Peddinghaus CNC at JPW Companies, Inc.

We deal with a lot of different manufacturers in our shop. By far Peddinghaus provides the best service in the industry.

John P. Woznicka III

PresidentJPW Companies, Inc.

Watch Video
My Peddinghaus Story - Grayson Engineering - Auckland, New Zealand

What we've found is that even with the time zone difference, we have never had a problem getting an answer from Peddinghaus service.

David Moore

General ManagerGrayson Engineering

Watch Video
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